Frequently Asked Questions
Answers to common questions about buying, servicing and supporting forensic and safety instruments from Dawell.
Use the Request a Quote page or the “Request a Quote” button on any product. Our sales team prepares a tailored quotation including configuration, accessories, installation, training and AMC options.
Yes. Dawell supplies only genuine instruments as an India channel partner for the respective manufacturers. See our Certifications.
Yes. Supply includes installation, commissioning, application training and calibration as applicable to the instrument.
An AMC (Annual Maintenance Contract) covers scheduled preventive visits, calibration and labour; a CMC (Comprehensive Maintenance Contract) additionally covers spares. We also offer warranty extensions. Raise service needs via Service Requests.
Yes. We support GeM, CPPP/e-procurement and state-portal tenders with technical documentation, eligibility support and bid participation.
Instruments carry the applicable OEM warranty, backed by our pan-India service network. Post-warranty, AMC/CMC and on-call support are available. Log requests via Service Requests.
Yes. Demonstrations and rental/loaner units are available for selected instruments, subject to availability.
We serve customers across India, with supply, installation, calibration and service support nationwide.
See Business Partners & Associates and submit the partner enquiry form — our team will get in touch.
Still have a question? Contact us