IT & Systems Administrator

IT & Systems Administrator - Job Description

Position snapshot

Role purpose

Keep Dawell's ERP, devices, data and communication channels secure, available and well governed. This lets the sales, tender, service, operations and accounts teams serve police, forensic, excise, FDA, defence and PSU customers without interruption. The role owns user access, backups, system health and AI governance. It works with every department as a proactive problem-solver who gets things done.

Key responsibilities

• Run daily and weekly System health checks in Discuss System Health. Fix or escalate issues so that the ERP and core services stay available.
• Create, change and revoke user accounts through onboarding and offboarding plans. Access must be live on the joining day and removed on the exit day (POL/25, POL/09).
• Assign access rights by role and review them every quarter. Only authorised users may reach Accounts, payroll, tender pricing and vendor bank details.
• Maintain the device whitelist. Only approved company laptops and mobiles, including field and demo laptops, may connect to company systems.
• Run backups and offsite copies to schedule, and test a restore at regular intervals.
• Administer the Newgen AI Suite through AI governance:
  • set and monitor budgets for each user and department;
  • control which models are enabled;
  • make sure no restricted or personal data is shared outside policy (POL/07).
• Manage Discuss channels and access to confidential channels (for example the tender, HR and MD channels) on a need-to-know basis.
• Run the Documents cleanup report periodically. Remove duplicate and stale files and confirm that controlled documents are filed in the right place.
• Resolve IT helpdesk tickets within SLA. These cover laptops, printers, network, email and ERP access, plus the systems and digital-signature set-ups the Tender & GeM team uses to submit bids.
• Lead the first response to IT security incidents such as phishing, lost devices or suspected breaches. Record, contain and report each incident under POL/29 and the DPDP Act 2023 (POL/07).
• Raise purchases of IT hardware, licences and AMC through 'Request approval: purchase requisition'. Compare quotes with 'AI: compare vendor quotations', in line with POL/26 and POL/22.
• Maintain the IT asset register and the custody records of company devices, including those issued to field engineers and sales staff (POL/17).

KRAs and KPIs

ERP and AI tools you use

• System health checks (Discuss System Health)
• Device whitelist
• Backups and offsite copies
• Access rights
• AI governance (Newgen AI Suite budgets and models)
• Documents cleanup report
• Discuss channels and confidential-channel access
• User accounts in onboarding/offboarding plans
• 'Request approval: purchase requisition' (up to / above Rs 1 lakh), for IT hardware, software and AMC
• 'AI: compare vendor quotations', for IT purchases
• 'AI: read vendor bill (check vs PO and receipt)', for IT vendor bills
• Quality checks on receipt, for incoming IT hardware
• Vendor master (GSTIN/bank/prices), for access control and checks on IT vendors

Policies you must follow

• POL/06: IT, Systems & Acceptable Use
• POL/07: Data Privacy (DPDP Act 2023)
• POL/29: Information Security & Incident Response
• POL/17: Company Assets & Demo-Device Custody
• POL/25: Recruitment & Onboarding
• POL/09: Exit & Separation
• POL/26: Procurement & Vendor Management
• POL/22: Delegation of Authority & Approvals
• POL/03: Code of Conduct & Professional Standards

Qualifications and experience

• Graduate in IT, Computer Science or Engineering (B.E./B.Tech, BCA/MCA, B.Sc IT) or equivalent.
• 2-5 years in IT/systems administration, ideally in an SME running an ERP (Odoo or similar).
• Hands-on experience of user and access management, backups and restores, endpoint and network support, and email administration.
• Exposure to digital signature certificates (DSC) and GeM/e-procurement portal set-ups is an advantage.
• Certifications such as CompTIA A+/Network+/Security+, CCNA or Microsoft/Google admin are desirable.

Skills and competencies

Technical

• ERP user, role and access-rights administration; system health monitoring.
• Backup, offsite copy and restore testing; basic disaster-recovery planning.
• Windows/Linux, laptops, mobiles, printers, LAN/Wi-Fi, firewall and email.
• Information security basics: phishing response, device control and incident logging.
• Working knowledge of the DPDP Act 2023 and of AI-tool governance (budgets, model control, data-sharing limits).
• IT asset, licence and AMC management.

Behavioural

• Ownership: a proactive, get-it-done approach.
• Discretion with confidential tender, HR and finance data.
• Teamwork and customer focus towards internal users and field staff.
• Quality and documentation discipline.
• Clear communication with non-technical colleagues.

Career path

IT & Systems Administrator → Senior IT & Systems Administrator (lead for ERP, security and AI governance) → IT & Systems Manager. Progression depends on POL/11 performance reviews and certifications supported under POL/13.

Selection process

1. CV shortlisting by HR against this JD (POL/25).
2. Technical screening call covering ERP access, backups, networking and security.
3. Practical assessment: a troubleshooting scenario plus an access-rights or incident-response exercise.
4. Interview with the HR Manager and the Operations & Supply Chain lead, covering role fit and the Dawell Way.
5. Reference and background checks, then an offer. Onboarding follows, with a probation period under POL/11.

About Dawell Lifescience

Dawell Lifescience Pvt Ltd (Pune) brings proven forensic, narcotics and alcohol testing, counterfeit-medicine detection, CBRN/safety and 3D crime-scene technologies from global OEMs such as Draeger, Thermo Fisher, Abbott and FARO to police, forensic laboratories, excise, health/FDA, defence and PSU customers across India, through GeM, tenders and direct orders, with installation, training and AMC support.

JD version 2.0, updated 10 Nov 2026 to reflect current ERP processes and policies POL/00-29. Reviewed annually with the appraisal cycle.