IT Engineer

Pune, MH, India

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IT Engineer — Job Description

Designation	IT Engineer
Department / Division	Corporate Services
Reports to	Operations Head / Corporate Services
Location	Pune HQ (Shivajinagar) – Kamala Classic, Ghole Road
Employment type	Full-time, Permanent
Experience	3–6 years in IT administration; Odoo / ERP admin experience
Education	B.E. / B.Tech / BCA / MCA (Computer Science / IT)
Travel	Minimal
Openings	1
Key interfaces	MD, All users, Hosting provider, Odoo partners

Role purpose

Keep Dawell's Odoo ERP, network and data secure, backed up and available, and make every user productive on it.

Own IT infrastructure, Odoo ERP administration, security and user support across the company.

Key responsibilities

Administer Odoo (users, access, backups, modules) and company systems
Manage network, endpoints, email, website and data security
Provide user support, onboarding and asset management
Maintain backups, patching, 2FA and IT-security hygiene
Support integrations and reporting needs
Run nightly database and filestore backups, test restores and keep an offsite copy
Manage Odoo modules, upgrades and custom Dawell add-ons with versioned backups
Maintain email (Gmail / SPF / DKIM / DMARC), incoming mail servers and the erp.dawelllifescience.com website

System responsibilities (Odoo)

Odoo administration – users, access rights, backups, modules and system health
Network, endpoint, email, website and data security; 2FA and patching
User onboarding, support and IT asset management

Key result areas & indicative targets

KRA / KPI	Indicative target
System uptime & backup success	≥99.5% uptime; 100% nightly backups; quarterly restore test
Odoo access & security hygiene	Quarterly access review; least-privilege roles
Ticket resolution TAT	P1 within 4 h; others within 2 working days
Patch/2FA compliance	100% 2FA for administrators; monthly patching

Targets are indicative and are finalised in the KRA appraisal for each financial year.

Qualifications & experience

B.E. / B.Tech / BCA / MCA (Computer Science / IT)
Experience: 3–6 years in IT administration; Odoo / ERP admin experience

Technical skills

Odoo admin
Networking
IT security
User support
Odoo administration (Python / PostgreSQL basics)
Linux server & Nginx
Google Workspace / Gmail
Network & endpoint security

Skill catalogue (Odoo): IT systems, backup & data protection, Odoo CRM & Sales, Odoo Helpdesk & Field Service

Behavioural competencies

Accountability & reliability
Clear communication
Learning agility & technical curiosity
Attention to detail
Customer & service orientation
Ownership
Calm under pressure

Certifications & compliance

Linux / cloud or security certification (preferred)
Adherence to Dawell HR Policies v2.0 (POL/00–23), incl. POL/02 Attendance, POL/05 Travel & Expenses, POL/22 Delegation of Authority

Working conditions

Pune HQ; on-call for critical incidents

Career path

IT Engineer → IT Manager

Selection process

Application & CV screening (HR, within 5 working days)
HR screening call
Technical / product round
Manager interview (Head / MD for senior roles)
Offer & reference check
Joining & induction (Dawell eLearning + POL/00–23 policy acknowledgement)

About Dawell Lifescience

Dawell Lifescience Pvt. Ltd. (Pune) is an authorised Indian partner for forensic, narcotics, toxicology, counterfeit-detection and public-safety technologies — Thermo Fisher (TruNarc, TruScan, Gemini), Abbott SoToxa, Dräger (alcohol, drug testing, CBRN, SCBA, gas detection) and FARO 3D crime-scene systems — serving police, forensic labs, excise, health / FDA, defence, CAPF and PSU buyers through tenders, GeM and direct orders.

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

IT Engineer

Keep Dawell's Odoo ERP, network and data secure, backed up and available, and make every user productive on it.

Location: Pune HQ (Shivajinagar) – Kamala Classic, Ghole Road · Type: Full-time, Permanent · Experience: 3–6 years in IT administration; Odoo / ERP admin experience

What you will do

Administer Odoo (users, access, backups, modules) and company systems
Manage network, endpoints, email, website and data security
Provide user support, onboarding and asset management
Maintain backups, patching, 2FA and IT-security hygiene
Support integrations and reporting needs
Run nightly database and filestore backups, test restores and keep an offsite copy
Manage Odoo modules, upgrades and custom Dawell add-ons with versioned backups
Maintain email (Gmail / SPF / DKIM / DMARC), incoming mail servers and the dawell.tech website

What you bring

B.E. / B.Tech / BCA / MCA (Computer Science / IT)
Experience: 3–6 years in IT administration; Odoo / ERP admin experience
Odoo admin
Networking
IT security
User support
Odoo administration (Python / PostgreSQL basics)
Linux server & Nginx
Ownership
Clear communication
Calm under pressure

Good to have

Linux / cloud or security certification (preferred)

What we offer

Work with world-leading forensic, narcotics and public-safety technology
OEM product training and certifications
Direct impact on public safety and the Drug-Free India mission
Statutory benefits (PF, ESIC where applicable, gratuity), leave as per POL/01, travel and daily allowance as per POL/05
Structured appraisal (KRA based) and career path

About Dawell Lifescience

How we hire

Application & CV screening (HR, within 5 working days)
HR screening call
Technical / product round
Manager interview (Head / MD for senior roles)
Offer & reference check
Joining & induction (Dawell eLearning + POL/00–23 policy acknowledgement)

Dawell Lifescience is an equal-opportunity employer. Your data is processed only for recruitment, as per our privacy notice (DPDP Act 2023).

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